Part 1 of 5 Tips for a Successful Client Relationship Management
Are you having a hard time when a client instructs you many or even a pile of tasks all at once? Who isn’t, right?
In times like this, you should know how you can handle the huge load that landed on your plate. Oftentimes, when we have so many tasks, we tend to not finish them on time. In worse case scenarios, we may even overlook some of those tasks.
You can do something to avoid these scenarios. That’s what we’re going to delve in deeper in this post. We will tackle the proper handling of clients’ requests.
2 Things to Remember in Handling Clients’ Requests
Whether we want it or not, we can’t avoid receiving requests from our clients from time to time. The best thing to do in these circumstances is to learn how to deal with it.
Always remember to be calm and stay focused when clients call you to order many tasks. Having a focused mind will make sure you are able to take note all their orders.
Once you learn how to handle requests, you’ll start earning the trust of your clients. Especially when you’re able to deliver the outputs that they need from you. This is important in client relationship management: earning your client’s trust.
Follow-up on the ClientWhen your client piles up tasks on your desk, this may cause you not to catch up and record each assignment. If this happens, you’ll disappoint a client for being unable to finish all required tasks. This can possibly result in not having a second batch of orders from that client. To prevent this scenario from happening, it helps to follow up with your client. A good way to do this is by sending them a message that enumerates all the tasks given. This is to confirm whether you’re able to catch every order that they gave. You can also use that opportunity to inform your client about the day you can finish the deliverable. To serve as an example, here is a letter or note that you can send to the client: Good day, Ms./Mr. Client, This note is to confirm all the tasks that we received this week. Please see whether we are able to take note of everything. If not, please reply to us for the other missed tasks:
- first task
- second task
- third task
- fourth task
- fifth task