We know that negative reviews can be just as useful as positive ones to attract potential customers. This will help the company in maintaining transparency and it appears that you are not hiding anything. This is also an excellent way to show that you respond despite the situations, may it be good or bad.
But there are lots of negative reviews that seem to be unrealistic, fake and exaggerated to the point that it can really ruin your company. Good news! Google can now remove these reviews if you have met their Review Guidelines.
Check this out if you want to learn more.