
Part 2 of 5 Tips for a Successful Client Relationship Management
Have you ever wondered how to earn your clients’ trust and respect? When your clients trust you, oftentimes they will be eager to listen to your ideas and be easier to handle because they believe in your capacities. With that trust, your clients will also be less likely to second guess you and look for mistakes. Trust is an important factor in attaining successful client relationship management. That’s why we’ll focus on ways to earn your client’s trust and respect in this part of our blog series. Every working relationship can be smooth when both parties trust and respect each other. That’s why it’s important for you to earn your client’s trust and respect. Processes and changes within the company will progress faster because of that trust To earn your client’s trust and respect, here are 3 ways that you should start doing now.1. Respect Your Client’s Time, System, and Work Style.
The first key to earning your client’s trust and respect is by simply valuing them. You can do this by respecting their time, system or procedures, and their work styles.Be Early and Prepared for Calls and Meetings.
It is never a good practice to arrive and start a meeting late. It doesn’t only ruin your image with your clients, but it’ll also consume their valuable time. Instead, arrive earlier than the scheduled meeting time. Arriving early gives you extra time to prepare while waiting for them. You can set-up the projector to have a quick dry run of your presentation. Doing this may help you see a potential problem that may arise in the middle of your presentation. For example, a non-playing video in your presentation or if you neglected to save the presentation to your thumb drive. This prep-time will help you prevent unexpected problems. Meanwhile, if you have a valid excuse for being late, just inform the meeting leaders. Do not forget to also inform your estimated time of arrival, and whether they should wait for you or not.Be Aware of the Time During a Meeting.
If the meeting will run later than expected, ask everyone whether they have another appointment to get to. If that is the case, inform them that you’ll send them an outline of the rest of the meeting via email.Don’t Cancel a Meeting at the Last Minute without the Client’s Prior Knowledge.
Canceling a meeting at the last minute without notifying clients earlier is unprofessional and a waste of time for everyone. It’s good practice to call the client if you really need to cancel or reschedule. If they don’t answer your call, always leave a message.